Frequently Asked Questions – Help & Support Guide

We are currently self-pay only. Payment is due at the time of your Booking. After your visit, you’ll receive a superbill, which you can submit to your insurance provider for possible reimbursement. While we can’t guarantee coverage, many clients have received partial or full reimbursement for lactation services.

We understand that life happens — especially for new and growing families. If you need to cancel or reschedule your appointment, we ask that you provide at least 24 hours’ notice whenever possible.

For families receiving care through our Equity Support Program, we offer flexible cancellation without penalty. However, because these visits are limited and funded by donations, we kindly ask that you cancel as early as possible so another family can take your place.

If no-shows or repeated last-minute cancellations occur, we may pause your eligibility for equity-based appointments to ensure availability for others in need — but we’ll always work with you to find a solution.

We service Seguin, TX, as well as surrounding areas which can be found on our in home visits page! There is no extra fee for home visits, but if not in the above areas we will have to do a virtual visit.

yes! We offer both in-home and virtual consultations, depending on your location and preference. Virtual visits are secure, HIPAA-compliant, and just as thorough and personalized as in-person care.

Yes! After your appointment, you’ll receive a superbill (an itemized invoice with medical codes) that you can submit to your insurance. We also provide a care summary and feeding plan if needed.

Yes, absolutely. We welcome referrals from pediatricians, OB/GYNs, midwives, doulas, chiropractors, and other birth and postpartum professionals. You can refer a patient directly by contacting us or having your client reach out and mention your name.

Yes! If during our consultation we identify a concern that is outside our professional scope of practice—such as complex medical conditions, anatomical concerns (like suspected tongue ties requiring surgical evaluation), or issues requiring diagnosis or medical treatment—we will refer you to the appropriate provider.

We work closely with a trusted network of:

• IBCLCs

• Pediatricians

• ENT specialists

• Speech or feeding therapists

• Bodyworkers (e.g., chiropractors, CST providers)

Our goal is to ensure you get the best care possible, even if that means continuing your journey with another provider. We’ll guide you through the referral process and make sure you leave with clarity on next steps.

All services are provided by a Certified Lactation Counselor (CLC) with advanced training in low milk supply. We provide evidence-based, inclusive, trauma-informed care. You can trust that you’ll receive skilled, personalized support rooted in compassion and respect.

Our Equity Support Program provides reduced cost one-on-one lactation visits for families who face financial, systemic, or social barriers to care. There is no application or proof of income required—just let us know if cost is a concern. Sessions are offered on a first-come, limited-availability basis each month.

Any parent or caregiver who is experiencing financial hardship or who has historically had less access to health support—due to race, gender identity, insurance status, or other systemic factors—is welcome to reach out. No one is turned away based on how they feed their baby or what their family looks like.