Notice of Privacy Practices

Latch Logic
Effective Date: September 25, 2025

1. Our Commitment to Your Privacy

Latch Logic is committed to protecting your personal health information (PHI). This Notice explains how we collect, use, and protect your PHI during our lactation consulting services, including virtual consultations and in-home visits, and your rights regarding your health information.

2. How We Use and Disclose Health Information

We may use and disclose your PHI for the following purposes:

  • Treatment: To provide lactation consulting services, including virtual visits via Milk Notes and in-home consultations. Milk Notes is a secure telehealth and charting platform used to document your care.

  • Payment: To process payments and billing for services, including through Acuity Scheduling.

  • Healthcare Operations: To improve our services, ensure quality care, comply with legal requirements, and conduct administrative tasks.

We do not share your PHI with third parties for marketing or other purposes without your explicit consent.

3. Your Rights Regarding Your Health Information

You have the right to:

  • Access and obtain a copy of your health information held by Latch Logic.

  • Request corrections or amendments to your health information.

  • Request restrictions on certain uses or disclosures of your PHI.

  • Request confidential communication of your PHI by alternative means or at alternative locations.

  • Receive an accounting of disclosures of your PHI.

  • File a complaint if you believe your privacy rights have been violated.

4. How to Exercise Your Rights

To exercise your rights or for any questions about this notice, please contact:

Latch Logic
Phone: 1-210-201-3735
Email: support@latchlogic.com

5. Our Responsibilities

Latch Logic is required by law to:

  • Maintain the privacy and security of your PHI.

  • Provide you with this Notice of Privacy Practices.

  • Follow the terms of this Notice currently in effect.

6. Changes to this Notice

We reserve the right to update or change this Notice at any time. The current version will always be available on our website at www.latchlogic.com. We will notify clients of any significant changes.

7. Complaints

If you believe your privacy rights have been violated, you may file a complaint with us at the contact information above, or with the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr. There will be no retaliation for filing a complaint.

Additional Notes:

  • We use Milk Notes for secure telehealth sessions and charting of your lactation care.

  • Appointments are scheduled via Acuity Scheduling; any data collected there is used solely for appointment management.

  • We do not share your personal or health information with any third parties without your explicit permission, except as required by law.