Latch Logic – Terms & Conditions / Client Policies

Last Updated: September 24, 2025
Business Name: Latch Logic
Website: www.latchlogic.com

1. Acceptance of Terms

By using this website or scheduling services with Latch Logic, you agree to the following Terms and Conditions. These policies apply to all services provided by Latch Logic, including virtual and in-home consultations. If you do not agree to these terms, please do not use our site or services.

2. Services Provided

Latch Logic offers professional lactation consulting services, including:

  • Virtual lactation consultations

  • In-home visits within our designated service area

  • Follow-up support and breastfeeding education

Disclaimer: Services are provided for informational and educational purposes only and are not a substitute for medical advice or care. Clients are responsible for consulting with their medical provider for any health-related concerns.

3. Client Responsibilities

Clients agree to:

  • Provide accurate health information for both parent and baby

  • Communicate openly and honestly during all consultations

  • Maintain a safe and respectful environment for in-home visits

  • Follow through with care plans to the best of their ability

Latch Logic reserves the right to decline or discontinue services in situations where safety, ethics, or legal limitations arise.

4. Payments & Fees

  • Service fees are listed on our website and communicated clearly at the time of booking

  • Full payment is required at the time of booking, unless otherwise arranged

  • Accepted payment methods include credit/debit cards, HSA/FSA cards, and other methods as listed on our booking page

  • A superbill may be provided upon request for potential insurance reimbursement; however, reimbursement is not guaranteed

5. Cancellation & No-Show Policy

  • Cancellations must be made at least 24 hours in advance to be eligible for a full refund

  • Late cancellations (less than 24 hours) may result in a 50% service fee

  • No-shows will be charged 100% of the consultation fee

  • Exceptions may be made for medical emergencies or newborn-related situations, at Latch Logic's discretion

6. Privacy & Confidentiality

  • Latch Logic complies with applicable privacy regulations, including HIPAA when handling protected health information

  • All personal and health-related information is kept confidential and used solely to support your care

  • We do not share your information with third parties without your written consent, except as required by law

For more information, see our Privacy Policy.

7. In-Home Service Area

In-home consultations are available in and around San Antonio and surrounding communities within a 35-mile radius.
If you are outside this area, virtual services are available, or special arrangements may be made at our discretion.

8. Safety and Right to Refuse Service

We reserve the right to refuse or discontinue services if:

  • The client behaves in a disrespectful, threatening, or discriminatory manner

  • The home environment is unsafe (e.g., smoking indoors, unsecured animals, unsanitary conditions)

  • The situation is outside the scope of lactation care or professional practice standards

9. Intellectual Property

All content on this website, including text, images, branding, and videos, is the property of Latch Logic and may not be copied, reproduced, or distributed without written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Latch Logic disclaims all warranties, express or implied, related to the services provided

  • We are not liable for indirect, incidental, or consequential damages related to the use of our services or website

  • Our total liability shall not exceed the amount paid for the service in question

11. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these terms or services shall be handled in the courts located in Comal County, Texas.

12. Contact Information

If you have any questions or concerns about these policies, please contact:

Latch Logic
Email: Support@latchlogic.com
Phone: 1 (210) 201-3735
Website: www.latchlogic.com